Issue: Router Says Online But No Internet

Restart your router and modem to fix the issue router says online but no internet.

  • Step 1:Initially, turn off your router and modem.
  • Step 1:Leave them for 30 seconds and then power up the modem followed by the router.
  • Step 1:After a few minutes, check if the Internet issue has been resolved.

Restart your device (Windows)

  • Step 1:Navigate to the Win icon, click the Power icon, and choose the Restart option.


  • Step 1:After restarting the computer, navigate to the taskbar, right-click the network icon, and choose the Troubleshoot problems option.
  • Step 2:Windows will detect the network problems automatically and resolve them.

DNS cache

  • Step 1:Hold the Win + R keys at the same time and type cmd in the Run dialog box.
  • Step 2:Type the ‘ipconfig /flushdns’ command and press the Enter key.
  • Step 3:Once this is done, you have to restart the computer and check if the router says online but no internet issue has been resolved.

Wireless mode

  • Step 1:Access the router’s web interface page using its IP address, username, and password.
  • Step 2:Go to Wireless Settings section, navigate to the Wireless mode field, and choose 802.11b.

Set a new IP address

  • Step 1:Enter ‘ipconfig /release’ without including the single quotes in the Command Prompt window.
  • Step 2:If it doesn’t work, navigate to Settings and select the Network & Internet option followed by Change adapter options.
  • Step 3:Select your network connection and click Properties.
  • Step 4:Select Internet Protocol Version 4 (TCP/IPv4) > Properties > Obtain an IP address automatically > Obtain DNS server address automatically and then save the changes.

Network adapter

  • Step 1:Launch Device Manager, navigate to the Network adapters section, and right-click on your network adapter.
  • Step 2:Select the Update drivers option followed by the ‘Search automatically for updated driver software’ option.
  • Step 3:Windows will search for the latest driver and install it automatically.

Reset the router

  • Step 1:Locate the Reset button at the rear panel of the router and hold it for 5 to 15 seconds using a paper clip.
  • Step 2:After restarting the router, check if the internet issue has been resolved.

Network reset

  • Step 1:Navigate to the Windows Start menu and type network reset.
  • Step 2:From the search results, select the Network Reset option.
  • Step 3:Click the Reset Now button and restart the computer.
  • Step 4:If needed, you can get help from our technical experts in resolving the router says online but no internet issue by clicking the Call button.