Any hardware device is subject to become faulty over time and routers are no exceptions. Routers can be considered as the soul of every network as they connect every device on the network and allow communication between them.

Some of the common issues that you will deal with on your router are how to troubleshoot router problems.

  • Step 1:Router not turning ON
  • Step 2:No internet or Wi-Fi
  • Step 3:Router’s power light not flashing

This page explains how to troubleshoot the common router problems mentioned above.

Router not turning ON

  • Step 1:If your router remains turned OFF, then check whether the power cable is connected properly.
  • Step 2:If not, reconnect the power cable to the electrical outlet. 
  • Step 3:If your router’s power cable is damaged, then replace it with a new one. 
  • Step 4:Try connecting the power cable to a different electrical outlet.

No Internet or Wi-Fi

The most common Wi-Fi issues are:

  • Step 1:Wi-Fi not working
  • Step 2:Wi-Fi slowed down
  • Step 31:Wi-Fi network disappearing
  • Step 4:Devices that won’t connect to Wi-Fi

To encounter the Wi-Fi or Internet issue, carry out the following instructions.

1. First, check the status of your modem. Check whether the Internet light on it is blinking. If the Internet light doesn’t blink, contact your ISP to resolve this how to troubleshoot router problems.

For Network connection:

  • Step 1:Check the Ethernet status. If it is blinking, then it indicates an issue.
  • Step 2:Make sure that you are not using a damaged cable for connectivity.

For Wireless connection:

  • Step 1:Check if your wireless router is placed within the range of the modem. If not, place them closer and then try to perform the connection process.

2. Try rebooting your modem and the router.

  • Step 1:To do so, first, turn off both the devices and disconnect the power cable and the network cable from them.
  • Step 2:Leave both the devices disconnected from the power source for a while.
  • Step 3:After that, reconnect the cables.
  • Step 4:First, turn on the modem.
  • Step 5:Once its Internet light starts to blink, turn on the router.
  • Step 6:Now, check if the Wi-Fi issues are resolved.

3. If the reboot process doesn’t resolve the issue, then reset your router. To reset the router, refer to its user manual.

To get remote assistance in resolving how to troubleshoot router problems, contact our technical experts.